Support
We answer every email.
Seller Wolf is built and supported by Amazon sellers in Bengaluru. There's no ticketing maze and no chatbot wall. A founder reads every email and we reply within one business day, usually faster.
Email support
For product questions, billing, onboarding help, bug reports, or feature requests. Reply within one business day (Mon–Fri, IST), typically same-day during India hours.
≤1 business day
English · Hindi
Email primarily
For urgent issues: email help@sellerwolf.com with “URGENT” in the subject. Use this when something is blocking your daily seller operations or you need a fast decision, and we'll pick it up first.
What to include in your email
The more you tell us upfront, the faster we can fix the issue. Most useful:
- Your registered email (so we can find your account)
- The screen / module where it happened (Profit, MoneyBack, PPC, etc.)
- What you expected vs what actually happened
- A screenshot or recording with buyer details, credentials, tokens and unrelated personal information removed
- Approximate time of the issue (helps us pull logs)
- For SP-API / data questions: the order ID or ASIN involved
Help yourself first
These answer ~80% of incoming questions.
FAQs
Pricing, paywall, switching from another tool, refund policy, data security.
Amazon India profit math, explained
Every fee + GST + COGS field clarified with worked examples.
FBA reimbursement claim guide
5 claim categories, evidence checklist, ticket format, claim-specific deadlines.
GST reconciliation handbook
Per-order GST line items, TCS reclaim flow, audit-defence exports.
Privacy & data handling
What we read from SP-API, where it's stored, your DPDP rights.
Support hours & scope
- Hours
- Mon–Fri, 9:30 AM – 7:00 PM IST
- Response SLA
- ≤1 business day · usually same-day in India hours
- Coverage
- Indian Amazon sellers (marketplace amazon.in)
- Languages
- English & Hindi
Seller Wolf is a product of Tenet Labs LLP, Bangalore, India, and is not affiliated with Amazon. We provide independent analytics software for sellers using Amazon's official Selling Partner API. For Amazon Seller Central account issues, contact Amazon Seller Support from your Seller Central account.